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Unidades Académicas
Facultad de Ciencias Naturales y Matemáticas
Tesis de Maestría de la Productividad y la Calidad
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Issue Date
Title
Author(s)
2014
Análisis de la eficiencia en el procesamiento de las solicitudes recibidas por el área de posventa en una empresa de telecomunicaciones, orientado a la mejora del servicio
Montalvo Barrera, Diana Denisse, Director
;
Rodríguez Cheing, Patricia
2014
Diseño de un sistema de gestión de calidad aplicado a los procesos de un centro de servicio automotriz en la ciudad de Guayaquil basado en la Norma ISO 9001
Montalvo Barrera, Diana Denisse, Director
;
Silva Caicedo, Kleber Geovanny
;
Loor Díaz, Luis Enrique
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Author
1
Loor Díaz, Luis Enrique
1
Rodríguez Cheing, Patricia
1
Silva Caicedo, Kleber Geovanny
Subject
1
Control de solicitudes
1
Eficiencia
1
Empresa de telecomunicaciones
1
Normas ISO 9001:2008
1
Procesamiento de la información
1
Servicio automotriz
1
Servicios de postventa
1
Sistema de gestión de calidad