Evaluación de una herramienta open source de monitoreo para toma de decisiones en una datacenter

Abstract

CONDITION FOR PUBLICATION OF PROJECT. thesis focuses on evaluating the use of Zabbix, an open-source monitoring tool, within a real data center, with the intention of verifying its usefulness when making important decisions about daily operations. Today, data centers in various sectors such as healthcare, banking, telecommunications, and public services are at the heart of many organizations, so keeping them stable and monitored is a priority. To conduct this evaluation, Zabbix was installed and configured in a real environment located in Guayaquil, using different monitoring methods such as SNMP, IPMI, and the tool's own agents. Interviews were conducted, along with direct observations of operational staff and a survey was administered to 20 professionals from different areas of the data center. This provided a comprehensive overview, not only from a technical perspective, but also from the experience of those who work with these tools daily. Zabbix was compared with other solutions, both free and commercial, and it was determined to stand out for its flexibility, integration capabilities, and lack of licensing costs, which represents a significant advantage. A clear improvement was also observed in the speed with which staff responded to critical events, along with a reduction in unnecessary alarms and improved information readability through its visual dashboards. In conclusion, this tool is a solid option for strengthening data center monitoring, enabling more precise action, anticipating failures, and maintaining efficient and continuous operations. Keywords: Monitoring, Zabbix, Data Center, open source tools, critical infrastructure, alerts, operational decisions.