Mejoramiento del área de producción de tarjetas de crédito de una entidad bancaria

Abstract

In 2004, the bank acquires a new administration that changed to a new line of business and this line focuses on income from lending operations, especially consumer finance own credit cards and franchise.due to the rapid growh of the market, the bank sees the need to strengthen the operational area. this thesis is developed whith the aim of improving quality and productivity of their processes, and thus fulfills more optimal demand projections