dc.contributor.author |
Pérez Marín, Edson San Martín |
|
dc.contributor.author |
Arias, Cristian |
|
dc.date.accessioned |
2011-02-28 |
|
dc.date.available |
2011-02-28 |
|
dc.date.issued |
2011-02-28 |
|
dc.identifier.uri |
http://www.dspace.espol.edu.ec/handle/123456789/14858 |
|
dc.description.abstract |
The company under study, seeking to improve the performance of their processes and to gain an advantage over
the other competitors, decided to implement a Quality Management System based on ISO 9001:2008, an
international standard that gives guidance for continuous improvement and standardization of internal
processes to all types of organizations. For this project, was developed a review of the concepts of a Quality
Management System (QMS), a diagnosis of the current situation of the company, was determinated the
compliance rate for all the clauses of the Standard and a SWOT analysis. The Design of the Quality
Management System for the company was prepared according to the needs of the company and having a focus
on the eight principles of quality. |
en |
dc.language.iso |
spa |
en |
dc.rights |
openAccess |
|
dc.subject |
SISTEMA DE GESTIÓN DE LA CALIDAD (SGC) |
en |
dc.subject |
MEJORA CONTINUA |
en |
dc.subject |
ISO 9001:2008 |
en |
dc.title |
Diseño de un sistema de gestión de la calidad basado en la norma ISO 9001:2008 para una empresa que comercializa artículos de ferretería en la ciudad de Guayaquil |
en |
dc.type |
Article |
en |