Desarrollo de un sistema para la optimización de la creación de cuentas de usuarios excepcionales en el departamento GTSI

Abstract

CONDITION FOR PUBLICATION OF PROJECT. The lack of an automated system for creating impersonal accounts at ESPOL causes a significant loss of time for both applicants and the staff of the Information and Systems Technology Management (GTSI), impacting the institution's operational efficiency. This project implements account automation to optimize management and reduce waiting times. The development was carried out using the Scrum agile methodology, which allowed for an incremental and flexible implementation. During the testing phase, usability and execution speed were evaluated with key users, such as members of student clubs. The results showed a significant improvement in the time it takes to complete an impersonal account creation request, reducing the process from almost an hour to just 6 minutes. The recommendations provided by users included creating an informative manual and conducting user test sessions. The final solution meets the project's objectives by reducing management time and improving user satisfaction, positioning itself as an efficient and accessible tool for the administration of impersonal accounts at the institution. Keywords: Impersonal Accounts, Automation, Scrum, Efficiency