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Unidades Académicas
Facultad de Ciencias Sociales y Humanísticas
Tesis de Turismo
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Issue Date
Title
Author(s)
2020
Proyecto para la creación un plan de mejoras en los procesos de calidad del hotel Playa Dorada mediante el método SERVPERF para evaluar los servicios brindados en las áreas de ama de llaves y recepción
Romero Coloma, Yaritza Alexandra
;
Ortiz Ortiz, María Belén
;
Pecot, Mathias, Director
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Servicio al cliente
1
SERVQUAL