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Unidades Académicas
Facultad de Ciencias Sociales y Humanísticas
Tesis de Ingeniería Comercial
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Issue Date
Title
Author(s)
2017
Elaboración de guía de servicio al cliente a través del modelo Servqual y técnica Mystery Shopping para un supermercado retail
Ponce Adams, María Emilia
;
Intriago Cuesta, Pedro Emilio
;
Jácome, Miguel, Director
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Author
1
Ponce Adams, María Emilia
Subject
1
Guía de servicio al cliente
1
Modelo Servqual
1
Técnica Mystery Shopping
1
TÍA)
Has File(s)
1
true