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Title: Diseño de un sistema de gestión de la calidad basado en la norma ISO 9001:2008 para una empresa que comercializa artículos de ferretería en la ciudad de Guayaquil
Authors: Pérez Marín, Edson San Martín
Arias, Cristian
ISO 9001:2008
Issue Date: 28-Feb-2011
Abstract: The company under study, seeking to improve the performance of their processes and to gain an advantage over the other competitors, decided to implement a Quality Management System based on ISO 9001:2008, an international standard that gives guidance for continuous improvement and standardization of internal processes to all types of organizations. For this project, was developed a review of the concepts of a Quality Management System (QMS), a diagnosis of the current situation of the company, was determinated the compliance rate for all the clauses of the Standard and a SWOT analysis. The Design of the Quality Management System for the company was prepared according to the needs of the company and having a focus on the eight principles of quality.
Appears in Collections:Artículos de Tesis de Grado - ICM

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